Cancellation
If you wish to cancel your booking for the service before the service begins, you may do so in accordance with our bookings section above.
We require third party contractors and suppliers to carry out our events successfully and are bound by minimum terms with these entities. We therefore incur charges for events cancelled within particular timeframes. As a result, the following cancellation terms and conditions apply.

You must communicate your request to cancel an event in writing to us. Only the customer who made the booking can cancel the booking.

Cancellation – more than 4 weeks prior to the event
Cancellation of an event more than 4 weeks before an event will result in the loss of your non-refundable deposit
Cancellation – less than 4 weeks prior to the event
Cancellation of an event within 28 days of the event date can incur a cancellation fee equating up to 100% of the quoted event price.

Any sums owing to you will be refunded to you as soon as is reasonably possible, and in any event within 14 calendar days of our acceptance of your cancellation. Any relevant sums will either be deducted from any refund due to you or, if no refund is due, we will invoice you for those sums.

If any of the following occur, you may cancel the service and the contract immediately by giving us written notice. If you have made any payment to us for any service, we have not yet provided, these sums will be refunded to you as soon as is reasonably possible, and in any event within 14 calendar days of Our acceptance of your cancellation.

 

 

Coronavirus
As with every business, the Coronavirus is severely impacting our business and we are trying our best to aid our customers on the constantly changing situation.

As per company policy, customers will be entitled to a refund minus their deposit for any bookings cancelled in writing before 28 days of the event date. Certain aspects of the booking may be exempt from this due to particular supplier’s policies eg. self-catering accommodation. For further information regarding this, please contact your event coordinator.

After 28 days, we cannot guarantee any refund due to our suppliers receiving payment.

Any bookings made from Monday 16th March 2020 are booking with an awareness of the ongoing Coronavirus situation. If there is little to no change to government instructions, the groups accept the current situation as an ongoing situation. We expect complete cooperation from our groups in this regard.

All bookings that are made with suppliers are booked based on the assumptions that businesses will return to normal assuming Covid restrictions will be lifted.

For any rescheduled bookings we cannot guarantee rates to be the same due to inflation and supplier rates increasing but will do our best to source the best possible rate for your group.

We reserve the right to revise these Terms and Conditions at any time by amending this page. Some of these Terms and Conditions may also be superseded by provisions or notices published elsewhere on the Website.